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  Module A
    Module B
    Module C
    Module D
     
   
 
I
 Module A
    Intro to " IT Service Management"       ( 40 Hrs )
What is IT Service anageent?

Contribution of IT Service Manageent to Business Management

Use of Multimeter

Basics of Six Sigma, ITIL, COBIT, ISO 20000,

ISO 27001 and Maturity Models including

Background & amp; Definition

Relevance to IT Service Management

Key Coponents

Module Quiz
     
   
  II Module B
    ITIL Service Delivery Processes
Service Delivery

Service Level Management

Availability Management

Capacity Management

IT Service Continuity Management

Financial Management

Module Quiz
     
   
   
  III Module C
    ITIL Service Support Processes
Service Support

Service Desk Function as SPOC

Incident Management

Problem Management

Change Management

Release Management

Configuration Management
Module Quiz
     
   
  IV Module D
    ITIL Foundation Exam Preparation
Key Considerations for Succeeding in ITIL

Foundation Certification

What to Expect in the EXIN ITIL Foundation Exam?

How to Approach the Online Computer Based EXIN?

ITIL Foundation Exam

Extensive Mock Question Preparation

Exam Tips
     
   
 
 
Strengths

100% Job Guarantee

On Job Training

Top Class Classroom Infrastructure
 Industry Align Courses

International Certified Faculty
 
 
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